Refund Policy

1. Organisation Information

Telugu Brahmin Matrimony is operated by AOS - Amlu Online Services as an intermediary matrimonial platform facilitating online profile discovery and communication services.

2. Nature of Services

Payments made on Telugu Brahmin Matrimony are generally towards online matrimonial profile visibility, premium communication features, search enhancements or related digital intermediary services.

Since these services are digital, online and partially consumed immediately upon activation, refunds are limited and subject to platform discretion and applicable Indian law.

3. No Guarantee of Marriage

Users understand and agree that payment for premium services does not guarantee:

• Marriage success
• Profile responses from other users
• Horoscope compatibility
• Acceptance of proposals
• Long-term relationship success
• Specific matrimonial outcomes

The platform only provides intermediary profile discovery and communication services.

4. Refund Eligibility

Refund requests may be considered only under limited circumstances including:

• Duplicate payment transactions
• Technical billing errors directly attributable to the platform
• Unauthorised payment verified through lawful investigation
• Failure to activate purchased services due to technical reasons

Refund approval shall remain solely at the discretion of AOS after reasonable review.

5. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of personal preference
• Lack of matrimonial proposals
• Unsuitable matches
• User dissatisfaction unrelated to technical failure
• Profile removal after service usage
• Partially or fully utilised premium services
• Violation of platform policies

Users are advised to evaluate services carefully before making payments.

6. Intermediary Role Disclaimer

AOS operates solely as an intermediary platform under the Information Technology Act, 2000 and related intermediary guidelines.

AOS does not participate in marriage negotiations, family decisions or private agreements between users.

Payments made on the platform are only towards digital service facilitation and not toward guaranteed matrimonial arrangements.

7. Refund Processing Time

Approved refunds, where applicable, may take reasonable processing time depending on banking systems, payment gateways and verification procedures.

AOS shall not be responsible for delays caused by banks, payment processors or external financial institutions.

8. Chargebacks & Payment Disputes

Users are encouraged to contact AOS before initiating chargebacks or payment disputes.

Fraudulent or abusive chargeback activity may result in account suspension, restriction or legal reporting where required under Indian law.

9. Modification of Refund Policy

AOS reserves the right to modify, revise or update this Refund Policy at any time without prior notice.

Continued usage of paid services after policy changes constitutes acceptance of the revised Refund Policy.

10. Contact & Grievance Information

For billing support, refund enquiries or grievance communication, users may contact:

AOS will make reasonable efforts to review lawful refund requests in accordance with applicable Indian laws and intermediary obligations.